Refund policy

Shipping

At PrimePeptide Laboratories Inc., we offer free shipping on all U.S. orders, with no minimum.

Free shipping applies to U.S. addresses only, unless otherwise specified.

We offer same business-day shipping for all orders placed before 1:00 PM EST (Miami time), Monday through Friday. Orders placed after 1:00 PM EST or during weekends/holidays will be shipped the next business day.

Standard U.S. orders ship FedEx 3-Day at no charge; FedEx 2Day Air is available at checkout for an additional fee. Orders shipping within Florida travel UPS Ground.

Once your order is shipped, you’ll receive an automated confirmation email with your tracking number.

Shipping policies and rates, may change at any time without notice.

Returns and Refunds

If your order hasn’t shipped yet, you may cancel it by contacting us at support@primelabpeptides.com for a refund.

Refunds may be requested within 30 days of placing your order.

Refund Timeframe

Refunds are typically processed within 2 to 3 business days once approved.

Bulk and Special Orders

Contact us for bulk or custom orders. Our team will be happy to assist with special requests and tailored solutions.