FAQ

At Prime Lab Peptides, we operate strictly as a research supply company.

All products sold on our website are intended exclusively for laboratory and research use. They are not to be used in or as cosmetics, food additives, chemicals for human or animal consumption, drugs, medical devices, or any unapproved applications.

Listing a compound on our site does not grant any license for patent use, nor does it imply approval for any usage beyond laboratory research.

By placing an order, all customers confirm and warrant that they are fully informed about applicable government regulations, understand the potential health and safety hazards associated with handling such products, and accept full responsibility for applying appropriate safety measures.

Prime Lab Peptides reserves the right to cancel any order if there is evidence or suspicion that the products may be used for purposes other than in vitro research.

We emphasize that our products are not sterile, and have not been tested by Prime Lab Peptides for safety or efficacy in food, drug, medical, diagnostic, or cosmetic use. They are not approved for human or veterinary use.

By purchasing from us, the buyer expressly acknowledges and agrees to use these products solely within a controlled research environment, and to follow all applicable laws, regulations, and scientific best practices.

All orders are packed and shipped from within the United States.

We proudly operate and fulfill every order directly from our U.S.-based facilities.

Prime Lab Peptides is a research supply company.

Our products are sold strictly for laboratory research purposes only and are not intended for human or animal use or testing.

Any implication or indication of such use may result in the immediate cancellation of your order.

All peptides are packaged in 3ml sterile glass vials.

An exception applies to Glutathione, which is supplied in a 10ml glass vial.

For maximum shelf life, lyophilized peptides should be stored in the refrigerator or freezer prior to reconstitution.

When stored properly, they can remain stable for several years.

Once reconstituted, peptides should be kept in the refrigerator and used within a research-appropriate timeframe.

Yes. Most peptides include Mannitol, a sugar-based stabilizer, to support peptide integrity and stability.

Store bacteriostatic water in a cool, dry place, away from direct sunlight.

It should never be refrigerated or frozen.

Both peptides and bacteriostatic water should be brought to room temperature before use in any experimental setup.

Remove the colored cap from the vial.

Using a sterile syringe, slowly add bacteriostatic water to the vial.

The volume of water used is determined by the researcher, based on protocol and concentration needs.

Peptides are commonly used in biochemical and molecular biology research.

They play a vital role in applications such as protein purification, protein modification, and binding interaction studies.

Prime Lab Peptides is a research-only supplier. Our products are intended for trained professionals only, and we do not provide usage instructions.

Yes. Each peptide includes a Certificate of Analysis (COA), accessible from the product page on our website.

You can match the batch number printed on your vial with the COA to view product-specific quality data.

Yes. Each batch is laboratory tested for purity, often by multiple independent labs.

Test results (COAs) are published directly on each product page.

If you wish to test your product, you may do so through any licensed HPLC testing facility.

If a product fails testing, we will refund your order in full, including shipping.

Yes. Each peptide vial includes a batch number printed on the label, which directly corresponds to the COA available on the product page.

This allows you to verify the specific analysis and purity data for your product.

Our peptides are vacuum sealed, which can sometimes make extraction difficult.

Inject a small amount of air into the vial before drawing your solution. This relieves the vacuum pressure and allows easier withdrawal.

All NAD+ kits include an empty 10ml glass vial.

Reconstitution steps:

1. Ensure both NAD+ and bacteriostatic water are at room temperature.

2. Mix 2ml of bacteriostatic water with your NAD+ vial.

3. Transfer the solution into the 10ml empty vial.

4. Add 8ml more bacteriostatic water to the 10ml vial.

5. Shake until fully dissolved and store in the refrigerator.

💡 Note: Solubility of NAD+ is ~50mg/ml. Proper reconstitution requires at least 10ml of liquid.

We highly recommend using Hospira brand bacteriostatic water and the provided vial for best results.

If crystallization occurs, you may gently warm and shake the vial to dissolve the contents.

Technical AOD-9604 Information

We recommend using acetic acid to reconstitute AOD-9604 in order to prevent gelling.

If gelling occurs, you can gently warm the vial with your hands.

Mixing Instructions:

1. Add 1.6ml of bacteriostatic water to the AOD-9604 vial.

2. Add 0.4ml of acetic acid.

3. Gently shake or swirl.

4. Store in the refrigerator.

ARA-290 must be reconstituted using phosphate-buffered saline (PBS).

Please refer to the product page for detailed instructions.

Each kit contains:

1x 10ml vial of deionized water

1x empty dispersal unit

1x peptide or coenzyme of your choice

Mixing Instructions:

Step 1: Remove the plastic caps from the peptide/coenzyme and water vials.

Step 2: Add 3ml of deionized water to the peptide/coenzyme vial.

Step 3: Transfer the reconstituted liquid into the dispersal unit.

Step 4: Add the remaining 7ml of deionized water to the dispersal unit.

Step 5: Shake well. The final mixture yields 10ml = 100 sprays.

Store vitamins and amino acids in a cool, dry place, away from direct sunlight.

❗️Do not refrigerate or freeze these products.

All products listed under our Vitamins/Aminos section contain ultra-pure water and 2% alcohol.

Expiration dates are printed on each vial. These products are considered stable for up to 6 months after opening.

Prime Lab Peptides ships with USPS, UPS, and FedEx.

We offer multiple shipping options to meet our customers' needs. The flat rates are $12.99 for USPS Priority, $13.99 for FedEx, and $14.99 for UPS Ground. Delivery times vary depending on your location and may be affected by weather or carrier delays.

Orders are packed and shipped Monday through Saturday, excluding holidays. Orders placed before 12 PM EST on weekdays and Saturdays are shipped the same day. Orders placed after that time will ship the following business day.

Note: During sales or high-volume events, processing time may extend by 1–3 business days after payment is confirmed.

We offer expedited shipping options, available Monday through Thursday before 12 PM EST.

We also offer free shipping within the USA on orders of $350 or more.

Please note: Expedited or overnight delivery is not guaranteed, and may depend on weather and volume.

No. Prime Lab Peptides currently ships to the United States and Canada only. There are no exceptions.

Yes, we ship to Canada. Shipping options are shown at checkout. Make sure to select the correct province or region.

Please note: Prime Lab Peptides reserves the right to cancel or refund any international order if necessary. We have no control over customs delays or import taxes, which are the buyer’s responsibility. All shipments include tracking.

If your tracking says “delivered” but your package is missing:

Step 1: Check around your property or with neighbors.

Step 2: Contact your local post office or delivery carrier.

Step 3: File a lost package claim via the carrier (USPS link: https://onlineclaims.usps.com/)

Step 4: Forward us the claim confirmation or number so our shipping team can review and arrange a reshipment if appropriate.

We will do our best to ensure you receive your items.

We offer optional shipping insurance for $4.95. You can activate it at checkout by clicking the green checkbox.

If your insured package is lost or stolen, Prime Lab Peptides will reship your order at no additional cost.

Orders ship from our facility 6 days a week, Monday through Saturday, excluding holidays.

If you contact us before the shipment has gone out, we will do our best to update your shipping address.

Please email support@primelabpeptides.com with your full name, order number, and corrected address.

If your order has already shipped, we will not be able to make any changes.

Yes. We place a high value on your privacy.

Orders are shipped in plain USPS or UPS packaging, with no indication of contents.

The return address will appear as “SHIPPING MANAGER”, without any reference to peptides or research

If you’re passionate about our products and want to earn commissions by promoting us, you’re welcome to apply.

Please note:

Affiliate spots are limited to ensure quality support.

All applications are subject to approval to ensure alignment with our brand values.

We’re looking for partners committed to quality promotion and responsible marketing.

If interested, please email or text us at support@primelabpeptides.com.

If you forgot to apply a discount code, you must contact us by email or text within 30 minutes of placing your order.

As a one-time courtesy, we may offer the discount amount as store credit only.

No refunds or adjustments will be issued to your original payment method.

We do not honor sale prices outside of the advertised sale period.

Sales occur monthly — be sure to subscribe to our email list and SMS updates to avoid missing the next one.

No. We do not offer bulk discounts due to the potential for resale of our products, which we strictly prohibit.

If you have questions about larger orders, please contact us by email or text.

Although rare, errors can happen.

If you receive the wrong item, please email or text us as soon as possible with your order number and a photo of the incorrect item(s) received.

We will ship the correct item(s) the same or next business day.

A photo is required to process a reshipment.

We offer free replacements for items that are damaged during shipping.

If your item arrived damaged, please send us a photo so we can ship a replacement right away.

We accept exchanges on unopened items within 30 days of your order date.

Items must be unopened and unused.

Products that have been reconstituted do not qualify for exchange or refund.

Customers are responsible for return shipping fees.

Orders placed with e-Check will ship once the payment has cleared.

This process may take up to 72 business hours.

Note: A $35 return check fee applies for all bounced e-Checks.

In some cases, this may also result in a ban from future purchases.