FAQ

At Prime Lab Peptides, we operate strictly as a research supply company.

All products sold on our website are intended exclusively for laboratory and research use. They are not to be used in or as cosmetics, food additives, chemicals for human or animal consumption, drugs, medical devices, or any unapproved applications.

Listing a compound on our site does not grant any license for patent use, nor does it imply approval for any usage beyond laboratory research.

By placing an order, all customers confirm and warrant that they are fully informed about applicable government regulations, understand the potential health and safety hazards associated with handling such products, and accept full responsibility for applying appropriate safety measures.

Prime Lab Peptides reserves the right to cancel any order if there is evidence or suspicion that the products may be used for purposes other than in vitro research.

We emphasize that our products are not sterile, and have not been tested by Prime Lab Peptides for safety or efficacy in food, drug, medical, diagnostic, or cosmetic use. They are not approved for human or veterinary use.

By purchasing from us, the buyer expressly acknowledges and agrees to use these products solely within a controlled research environment, and to follow all applicable laws, regulations, and scientific best practices.

All orders are packed and shipped from within the United States.

We proudly operate and fulfill every order directly from our U.S.-based facilities.

Prime Lab Peptides is a research supply company.

Our products are sold strictly for laboratory research purposes only and are not intended for human or animal use or testing.

Any implication or indication of such use may result in the immediate cancellation of your order.

All peptides are packaged in 3ml sterile glass vials.

An exception applies to Nad+, which is supplied in a 10ml glass vial.

For maximum shelf life, lyophilized peptides should be stored in the refrigerator or freezer prior to reconstitution.

When stored properly, they can remain stable for several years.

Once reconstituted, peptides should be kept in the refrigerator and used within a research-appropriate timeframe.

Store bacteriostatic water in a cool, dry place, away from direct sunlight.

It should never be refrigerated or frozen.

Both peptides and bacteriostatic water should be brought to room temperature before use in any experimental setup.

Remove the colored cap from the vial.

Using a sterile syringe, slowly add bacteriostatic water to the vial.

The volume of water used is determined by the researcher, based on protocol and concentration needs.

Peptides are commonly used in biochemical and molecular biology research.

They play a vital role in applications such as protein purification, protein modification, and binding interaction studies.

Prime Lab Peptides is a research-only supplier. Our products are intended for trained professionals only, and we do not provide usage instructions.

Yes. Each peptide includes a Certificate of Analysis (COA), accessible from the product page on our website.

You can match the batch number printed on your vial with the COA to view product-specific quality data.

Yes. Each batch is laboratory tested for purity, often by multiple independent labs.

Test results (COAs) are published directly on each product page.

If you wish to test your product, you may do so through any licensed HPLC testing facility.

If a product fails testing, we will refund your order in full, including shipping.

Yes. Each peptide vial includes a batch number printed on the label, which directly corresponds to the COA available on the product page.

This allows you to verify the specific analysis and purity data for your product.

Our peptides are vacuum sealed, which can sometimes make extraction difficult.

Inject a small amount of air into the vial before drawing your solution. This relieves the vacuum pressure and allows easier withdrawal.

Prime Lab Peptides ships with FedEx.

We offer FedEx 3-Day Air shipping free of charge on all orders.

If you need your order even faster, you can upgrade to FedEx 2-Day Air Express for an additional $25.

Once your order is processed, you’ll receive a tracking number and updates every step of the way.

Orders are packed and shipped Monday through Friday, excluding holidays.

Orders placed before 2 PM (Miami time) on weekdays are shipped the same day.

Orders placed after that time will ship the following business day.

Note: During sales or high-volume periods, processing time may extend by 1–3 business days after payment is confirmed.

If your tracking shows "Delivered" but you haven't received your package:

Step 1: Double-check around your property (front/back door, garage, porch) and ask neighbors or household members.

Step 2: Contact your local FedEx facility or FedEx Customer Service at 1-800-463-3339 to report the issue.

Step 3: File a missing package claim directly with FedEx here: https://www.fedex.com/en-us/customer-support/claims.html

Step 4: Once you’ve filed the claim, please send us the claim number or confirmation email so our shipping team can assist with a reshipment if appropriate.

We’re here to help and will do our best to ensure your order reaches you.

Orders ship from our facility 6 days a week, Monday through Saturday, excluding holidays.

If you contact us before the shipment has gone out, we will do our best to update your shipping address.

Please email support@primelabpeptides.com with your full name, order number, and corrected address.

If your order has already shipped, we will not be able to make any changes.

Yes. We place a high value on your privacy.

Orders are shipped in plain USPS or UPS packaging, with no indication of contents.

The return address will appear as “SHIPPING MANAGER”, without any reference to peptides or research

If you forgot to apply a discount code, you must contact us by email or text within 30 minutes of placing your order.

As a one-time courtesy, we may offer the discount amount as store credit only.

No refunds or adjustments will be issued to your original payment method.

We do not honor sale prices outside of the advertised sale period.

Sales occur monthly — be sure to subscribe to our email list and SMS updates to avoid missing the next one.

No. We do not offer bulk discounts due to the potential for resale of our products, which we strictly prohibit.

If you have questions about larger orders, please contact us by email or text.

Although rare, errors can happen.

If you receive the wrong item, please email or text us as soon as possible with your order number and a photo of the incorrect item(s) received.

We will ship the correct item(s) the same or next business day.

A photo is required to process a reshipment.

We offer free replacements for items that are damaged during shipping.

If your item arrived damaged, please send us a photo so we can ship a replacement right away.

We accept exchanges on unopened items within 30 days of your order date.

Items must be unopened and unused.

Products that have been reconstituted do not qualify for exchange or refund.

Customers are responsible for return shipping fees.